Case Studies

A student was prevented from returning to New Zealand due to COVID-19 restrictions. When they eventually could return, their education provider had changed ownership.

Due to the border closures, a student and their parent could not enter the country.

Refund request resolved through facilitation

Border closure changes student's plans

Early resolution of a complaint involving vaccine mandates

An education provider refunded 75% of tuition, but retained 25% for administrative fees.

While studying at a Private Training Establishment (PTE) the student was offered a full-time job. After discussion with the provider’s marketing manager, she decided to take on employment instead of continuing her studies.

With the closing of New Zealand’s borders due to COVID-19, a student found themselves unable to return to the country and continue their studies.

During a school trip an 18-year-old international student purchased and drank alcohol. He also gave alcohol to other underage students.

Intermediate school student caught with canabis while suspended