He mea hoahoa tā mātou tukanga ki te whakamana i ngā tauira me ngā kaiwhakarato mātauranga ki te whakatau wawe i ngā take, mā ngā tikanga tatūnga tokitoki i te wā e taea ana. Ko tō mātou whāinga he whakaea i ngā matea o ngā tauira e ako ana i Aotearoa, kia whai reo ai rātou i te tukanga, ā, kia whakaarotautia tō rātou mana, tuakiri me te oranga. Mēnā kāore e whakaae ngātahi te tauira me tana kaiwhakarato mātauranga, ka taea e Study Complaints | Ngā Amuamu Tauira te whakatepe i te take mā te tuku i tētahi whakataunga tauhere.

Anei tētahi tirohanga whānui o ā mātou āwhina:

  • 1. Me tīmata

    Ka rapu whakamārama mātou mōu, me te whakarite i ngā tautoko e tika ana.

    Me whakapā mai mā te:

    • Waea - 0800 00 66 75
    • Īmēra:  help@studycomplaints.org.nz
    • Ipurangi – whakamahia tā mātou pukahiko

    Ka tirohia e mātou mēnā ka taea te āwhina, te rapu kōrero anō mōu, te whakautu i ngā pātai me te ārahi i a koe i te tukanga nei.

    Māu e kōrero mai ō matea me te ako he aha ā mātou kōwhiringa.

    Mēnā he herenga motuhake āe (hei tauira, reo, ahurea, neke tinana, matea tirohanga, whakarongo rānei) me wawe te whakamōhio mai kia pai ai te whakarite i ngā āhuatanga hāngai.

    I roto i te 10 rā mahi o tō whakapā mai, ko tā mātou he:

    • Whakaae – ka whakaū mēnā ka taea e mātou te āwhina, me te whakamārama i ngā hātepe
    • Whakakore – ki te kore e taea te āwhina, ka whakamārama ake he aha mātou i whakakore ai i te tono
    • Tono i ētahi atu mōhiohio - hei āwhina i a mātou ki te whiriwhiri i te whakaaetanga, ka kore rānei.
    Aim
    • Te Whāinga: Kōrero ki a mātou.
    • Te Whāinga: Ka āwhina mātou kia tīmata koe, mā te whakarongo, te whakamārama me te whakarite tautoko. Ka whakaū mēnā ka taea anō he āwhinatanga.
    Not resolved

    Kāore i whakatauhia: I ētahi wā, ka tonoa pea koe ki tētahi atu tari, ākene pea he pai ake rātou i a mātou, ā, mēnā kāore anō kia whakamōhiotia tō kaiwhakarato, ka akiaki mātou i a koe ki te whakaara i te amuamu ki a rātou i te tuatahi.

  • 2. Te whakatau tōmua

    Ka whakamōhio i tō kaiwhakarato mātauranga, ka tīmata ngā kōrero.

    Ka whai mātou ki te whakatau wawe i ngā take.

    Kia whakaaetia, ko tā mātou he:

    • Tīmata ki te kōrero ki tō kaiwhakarato mātauranga
    • Kohi me te tiri mōhiohio i waenga i a kōrua tahi
    • Tuku āheinga ki tō kaiwhakarato mātauranga ki te whakatau hāngai i te take ki a koe.

    Ka taea hoki te āwhina ki te rapu otinga mā roto i te whakawhiti kōrero:

    • Ka āwhina mātou me ngā whakawhitinga kōrero i waenga i a koe me tō kaiwhakarato mātauranga
    • Ka whiu pātai ā mātou kaimahi hei āwhina ki te whakamārama i ngā take, te tautohu kōwhiringa hei kōrero māu ki tō kaiwhakarato mātauranga, me te āwhina i a koe ki te whiriwhiri he aha te mea hei whakatau i te take.
    Aim

    Te Whāinga: Ka whai whakaaetanga.

    Te Whāinga: Ka whakatau kōrua ko tō kaiwhakarato mātauranga i te take i waenga tonu i a kōrua.

    Not resolved

    Kāore i whakatauhia: I te nuinga o te wā, ka tīmata ki te hui-takawaenga (pou whakatau 3). I ētahi wā, ka tūtohu mātou i te whakawātanga (hātepe 4) ki te kore mātou e whakapono ka tau i te tikanga wawaonga.

  • 3. Wawaonga

    He mahi tahi, ā, e puta ai he whakaaetanga ngātahi.

    Mā te kaiwawao kōrua ko tō kaiwhakarato mātauranga e āwhina ki te tūhura i te tohe me ngā otinga.

    Ka uru ki tēnei:

    • He hui takitahi, e tūtaki takitahi ai kōrua ki te kaiwawao
    • He whakarite i a koe mō te hui wawaonga, e rite ai koe mō te hui
    • He hui ngātahi e kotahi mai ai te katoa, tae atu ki te kaiwawao, ki te tūhura i te tohe me ngā otinga, te mahi ngātahi, e puta ai he whakaaetanga.
    Aim

    Te Whāinga: Ka whai whakaaetanga.

    Te Whāinga: Ka whai whakaaetanga.

    Not resolved

    Kāore i whakatauhia: Ka tīmata te whakawā ōkawa (pou whakatau 4).

  • 4. Whakawātanga

    Ka wānangatia e mātou te tohe, ā, ka puta he whakatau.

    Ki te kore e taea e kōrua ko te kaiwhakarato mātauranga te whakatau ngātahi i te take, ka tukua ki tētahi kaiwhakawā.

    Mēnā e tika ana, ka whakaritea he hui whakapūaho me te kaiwhakawā ki te:

    • Tautuhi he aha ngā take
    • Kia whakaaetia ngā hātepe i muri ake
    • Whakarite i tētahi angawā.

    Ka tono te kaiwhakawā i ētahi:

    • Mōhiohio
    • Taunakitanga
    • Tono.

    Whai muri i te ruku ki ngā mōhiohio kōrero, ka tuhia e te kaiwhakawā tētahi whakataunga taupua. Ka whai arawātea ngā taha e rua ki te kōrero mō te whakataunga i roto i te 10 rā mahi.

    Kātahi ka tukua e te kaiwhakawā te whakataunga whakamutunga. He whakatau tauhere tēnei i runga i te kaiwhakarato mātauranga.

    Aim

    Te Whāinga: Ka puta he whakatau.

    Te Whāinga: Ka tukua te whakataunga whakamutunga e te kaiwhakawā a Study Complaints | Ngā Amuamu Tauira.