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E faatatau

E matou te fesoasoani i tamaiti a'oga Niu Sila o loo a'oa'oina se matātā ma tamaiti a'oga mai isi atunuu ina ia foia ni a latou feeseesea'iga e tula'i mai ma a'oga o loo a'o'oga ai.

    • O ai i matou

      O matou o se auanaga tuma'oti e foiaina feeseesea'iga e tula'i mai e aunoa ma se totogi.

      Afai o oe o se tamaitiiti a'oga mai se isi atunuu poo se tamaitiiti a'oga Niu Sila o loo a'otauina i se a'oga mo matātā eseese ma o loo iai sau faaseā e le'i foiaina e faatatau i se a'oga i Niu Sila, e mafai ona matou fesoasoani atu.

    • Mea e matou te faia

      E matou te fesoasoani i le:

      • Mataupu tau tupe - e aofia ai tupe, mo se faata'ita'iga o ni tupe e tatau ona toe maua atu (refunds)
      • Mataupu tau konekarate - e aofia ai maliega, mo se faata'ita'iga konekarate e a'oga ai
      • Fesoasoani e maua mo faaseā - e aofia ai talosaga mo tupe poo gaoioiga ina ia toe faasa'o ai mea pe a uma ane su'esu'ega a le NZQA ae maua ua iai se tulafono ua solia o le Tulafono Faavaavaaia (Pastoral Code).

    • E faapefea ona ou amata?

      E mafai ona e faafesoota'i mai matou e ala i le:

      • Telefoni e vili fua 0800 00 66 75
      • help@studycomplaints.org.nz
      • Faaaogā la matou pepa faatumu

    • E iai se tau?

      E lē totogiina la matou auaunaga mo tamaiti a'oga ma a'oga.

      Faaseā Tau A'oa'oga | Ngā Amuamu Tauira o loo faatupeina e le Matagaluega o A'oga o lea e leai ai se tau e totogiina pe a faaaogā lenei auaunaga.

    • Tamaiti a'oga o matātā eseese i Niu Sila

      E tatalaina la matou auaunaga i:

    • Tamaiti a'oga o matātā eseese i Niu Sila

      O tamaiti a'oga i matātā eseese o tagata o loo a'otauina i a'oga mo matātā eseese o i latou o ni sitiseni Niu Sila pe nofomau foi.

      E aofia ai:

      • Tamaiti o loo a'o'oga i le taimi nei
      • Tamaiti sa a'otauina muamua ai
      • Tamaiti e ono a'o'oga ai.

    • A'oga mo matātā eseese ma tomai faapitoa

      O a'oga mo matātā eseese ma tomai faapitoa o a'oga ma faalapotopotoga tau a'oa'oga ua lesitalaina e pei o:

      • Iunivesite
      • Te Pukenga - A'oga mo Tomai Faatekonolosi ma Matātā Eseese 
      • Wānanga
      • A'oga Tuma'oti ua Lesitalaina mo Toleniga.

    • Tagata o loo talanoa e fai ma sui o isi

      E mafai e se tagata ua faamaonia faaletulafono e vaaia se tamaitiiti a'oga ona talanoa e fai ma sui o ia.

      Afai foi e malie iai le tamaitiiti a'oga, e mafai e i latou o loo ta'ua i lalo ona talanoa mo ia:

      • matua
      • tagata o loo tausia o ia 
      • se tauaiga

    • Tamaiti a'oga mai isi atunuu

      E tatalaina la matou auaunaga i:

    • Tamaiti a'oga mai isi atunuu

      O se tamaitiiti a'oga mai se isi atunuu o se tasi na malaga mai se isi atunuu ina ia a'otauina i se a'oga ua lesitalaina, a'oga mo matātā eseese poo se faalapotopotoga tau a'oa'oga ua lesitalaina ma e lē o se tagata ua nofomau i Niu Sila pe sitiseni foi.

      E aofia ai:

      • Tamaiti o loo a'o'oga i le taimi nei
      • Tamaiti sa a'otauina muamua ai
      • Tamaiti e ono a'o'oga ai.

    • A'oga

      So o se a'oga Niu Sila e tusa lava po o le ā le maualuga, e aofia ai:

      • A'oga tulagalua
      • Kolisi
      • Iunivesite
      • Te Pukenga - A'oga mo Tomai Faatekonolosi ma Matātā Eseese 
      • Wānanga
      • A'oga Tuma'oti ua Lesitalaina mo Toleniga. 

    • Tagata o loo talanoa e fai ma sui o isi

      O isi e mafai ona talanoa mo se tamaitiiti a'oga mai se isi atunuu e aofia ai:

      • se tagata ua faamaonia faaletulafono e vaaia le tamaitiiti
      • se matua, o loo talanoa mo le tamaitiiti pe afai e malie iai le tamaitiiti e 18 tausaga pe matua atu
      • o se tasi o loo vaaia le tamaitiiti o sē o loo (pe sa) vaaia faakonekarate le tamaitiiti a'oga, poo se tauaiga o le tamaitiiti a'oga, o loo gaioi —
        • pe afai e malie iai le tamaitiiti a'oga; poo
        • afai e i lalo ifo o le 18 tausaga le matua o le tamaitiiti a'oga, pe a malie iai le matua po o le tagata ua faamaonia faaletulafono e vaaia le tamaitiiti a'oga.

FAQs

What are some examples of disputes that you can assist with?

Study Complaints | Ngā Amuamu Tauira can assist financial and contractual disputes, and claims for redress.

Financial disputes involve money, for example:

•           Refunds

•           Fees

•           Claims for compensation

Contractual disputes involve agreements, for example:

•           Contracts to study

•           Accommodation arranged through your provider – such as halls or homestay

•           Changes to study programmes

•           Course closures

Redress claims involve requests for money or actions to set things right after an NZQA investigation finds that there has been a breach of the Code.

Are there any rules?
Can a student make a claim without going through the provider’s complaint process?

Generally, no. If a student has a complaint, they must contact their education provider first. The Code requires that all education providers have an internal complaint process in place.

If you require assistance to raise your complaint with your education provider or if you are not sure who to contact, you are welcome to connect with our team for assistance.

If a student's concerns are not resolved by the provider's internal complaint process, the student can then make a complaint to NZQA for Code breaches or to Study Complaints | Ngā Amuamu Tauira for contractual and financial disputes or claims for redress following an NZQA investigation into a Code breach.

Where else can I get help?

Our Learner guide to complaints shares information on how to make a complaint and who you can contact for independent help.

Here are some other useful links:

You can find more helpful links here.